Privacy Policy

How Tembo Trade collects, uses, and protects your information.

Last updated: April 2026

Information We Collect

We collect information that you provide directly to us when you create an account, configure your business, or otherwise interact with Tembo Trade. This includes contact details, business information, transactional data, and any content you upload.

How We Use Your Information

We use the information we collect to operate, maintain, and improve the Tembo Trade platform; to process transactions; to send important notices and updates; and to provide customer support.

Data Sharing

We do not sell your personal information. We share information only with service providers who help us operate the platform, with payment processors for transaction processing, or when required by law.

Data Security

We use industry-standard security measures including encryption in transit and at rest, isolated business environments, and access controls to protect your data.

Your Rights

You may access, update, or delete your personal information at any time through the admin portal. For requests we cannot fulfil through the portal, please contact support@updates.tembotrade.com.

Contact

If you have questions about this policy or our practices, contact us at support@updates.tembotrade.com.

Data we receive from Meta

What we receive

When a business connects WhatsApp, a Facebook Page, or an Instagram professional account, Tembo Trade receives:

Messages people send to that business on WhatsApp, Messenger, or Instagram
Contact names Meta includes with those messages
The Facebook Page id and the Instagram account id of the accounts that business connects

Why

We show messages, contact names, and these ids only to that business, in its CRM inbox, so its staff can read and reply to its own customers.

How long we keep it

We keep messages and contact names while that business's Tembo Trade account is open. They are removed when the business deletes the conversation or closes its account. We delete the access token when the business disconnects the channel, and when we receive a valid data-deletion request for the Facebook user who connected it.

We do not sell or share it

We do not sell this data. We do not share it with other businesses, data brokers, or advertisers. We use service providers to run Tembo Trade: hosting, our database, file storage, and the AI that drafts automatic replies. They process this data only on our behalf and only to provide that service.

How to disconnect or delete

A business disconnects WhatsApp, Facebook, or Instagram in Tembo Trade under Settings, then Integrations. Disconnecting deletes the access token immediately. To delete the connections and tokens for the Facebook user who authorized them, remove the Tembotrade app in Facebook: Settings & privacy, then Settings, then Apps and websites, then Tembotrade, then Remove. You can also email support@updates.tembotrade.com. After Meta confirms the request, check the confirmation code on our deletion instructions.

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